Customer Responsibility Program

Enroll today in PGW’s Customer Responsibility Program and cut your bill in half. Don’t wait. CRP is a customer assistance program that can help low-income customers better afford their PGW bills and keep their gas service on. CRP customers pay less each month and past debt is forgiven.

Apply online now through My Account. Be sure to have:

• Proof of gross household income for the past 30 days, and
• The name, social security cards and date of birth for each household member

Apply by mail? Download and print an English Application, an Aplicacíon en Español,

Apply by fax by sending a completed application to 215-398-3361.

Applications must be mailed along with the copies of the documents we need, to:

Philadelphia Gas Works
Customer Responsibility Program
P.O. Box 3529
Philadelphia, PA 19122-0529

The CRP discount is based on factors like your household size, gross household income and the home’s average gas bill.

Helpful Links

Refer to these resources for additional information:

Federal Poverty Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.

Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.